• How can I ask for exchange and refund?

• I'd like to learn more about exchange and/or return proceess.

• For exchange and/or return, do you charge additional shipping cost?

• How can I get myself updated on order/deliver status from Order History?

• How can I cancel my order?

• I have entered a wrong address or phone number

• I'd like to change options or quantity.

• For items that I've ordered separately, can I have them delivered in batch delivery?

• How long does it take for delivery?

• The delivery status indicates "Delivery in Progress" but I cannot track the delivery.

• The order status indicates "Delivery Completed" but I have not received items yet.

• How much is the shipping cost?

• It has already been past the date of shipping. Can I ask why my item is still under preparation?

• Can I choose versions for items with versions randomly selected for shipping?

• Is my purchase of albums counted on ranking charts?

• If I place multiple orders, will they be combined and entered into an event?

• Items or its components (e.g. photo cards, posters) seem to be missing out.

• When items I order sell out, do you send me messages to let me know?

• It has been a while since I placed my order, but I haven't received any updates yet.