How can I ask for exchange and refund? 
I'd like to learn more about exchange and/or return proceess. 
For exchange and/or return, do you charge additional shipping cost? 
How can I get myself updated on order/deliver status from Order History? 
How can I cancel my order? 
I have entered a wrong address or phone number 
I'd like to change options or quantity. 
For items that I've ordered separately, can I have them delivered in batch delivery? 
How long does it take for delivery? 
The delivery status indicates "Delivery in Progress" but I cannot track the delivery. 
The order status indicates "Delivery Completed" but I have not received items yet. 
How much is the shipping cost? 
It has already been past the date of shipping. Can I ask why my item is still under preparation? 
Can I choose versions for items with versions randomly selected for shipping? 
Is my purchase of albums counted on ranking charts? 
If I place multiple orders, will they be combined and entered into an event? 
Items or its components (e.g. photo cards, posters) seem to be missing out. 
When items I order sell out, do you send me messages to let me know? 
It has been a while since I placed my order, but I haven't received any updates yet. 